Incident Triage & Classification

Summary

Quickly assessing an incident's scope and severity to prioritize response — not every incident needs the same urgency, and misclassifying severity wastes limited response capacity.

• 1Draft a simple severity classification scheme (e.g. low/medium/high/critical) with clear criteria.
• 2Practice classifying 3-5 hypothetical incident scenarios using your scheme.
• 3Learn why initial triage information is often incomplete, and classification may need to be revised.