Conflict Resolution

Summary

Disagreement between stakeholders (or between stakeholders and the delivery team) is normal — the skill is separating the disagreement from the people, and finding the underlying shared goal.

How to Learn This

1Recall a real disagreement you were part of and identify the underlying shared goal you both had.
2Practice restating the other person's position before responding to it.
3Learn when to escalate a genuine impasse versus when to facilitate a resolution yourself.

Facilitating Effective Meetings

Presenting to Executives

More topics in Stakeholder Management & Communication

Stakeholder Identification & Analysis Managing Up & Across Influence Without Authority Facilitating Effective Meetings Presenting to Executives Written Communication & Reports Managing Difficult Stakeholders Building Stakeholder Trust

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