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Stop 11 · Stakeholder Management & CommunicationTopics · 6/9

Handling Disagreement & Conflict

Part of the Product Management Roadmap

In short

Disagreement between PM, design and engineering is normal and often healthy — the skill is separating the disagreement from the people, and finding the underlying shared goal.

How to learn this

  1. 1Recall a real disagreement you were part of and identify the underlying shared goal you both had.
  2. 2Practice restating the other person's position before responding to it.
  3. 3Learn when to escalate a genuine impasse versus when to just decide and move on.

More topics at this stop

Cross-Functional CollaborationManaging UpInfluence Without AuthorityExecutive CommunicationPresenting a RoadmapSaying No GracefullyAmazon-Style Written NarrativesFacilitating Effective Meetings

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