Handling Disagreement & Conflict

Summary

Disagreement between PM, design and engineering is normal and often healthy — the skill is separating the disagreement from the people, and finding the underlying shared goal.

How to Learn This

1Recall a real disagreement you were part of and identify the underlying shared goal you both had.
2Practice restating the other person's position before responding to it.
3Learn when to escalate a genuine impasse versus when to just decide and move on.

Presenting a Roadmap

Saying No Gracefully

More topics in Stakeholder Management & Communication

Cross-Functional Collaboration Managing Up Influence Without Authority Executive Communication Presenting a Roadmap Saying No Gracefully Amazon-Style Written Narratives Facilitating Effective Meetings

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