Phase 9 · Growth & Experimentation

Topics

Onboarding Optimization

Part of the Product Management Roadmap.

Summary

The first-run experience disproportionately determines whether a user ever comes back — small friction points in signup, setup or the first key action can silently kill retention.

How to Learn This

  • 1Screen-record yourself going through a cold signup flow for an app you've never used.
  • 2Count every step between signup and the user's first 'aha moment'.
  • 3Identify one step you'd cut or simplify, and why.
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