Phase 9 · Growth & Experimentation
TopicsOnboarding Optimization
Part of the Product Management Roadmap.
Summary
The first-run experience disproportionately determines whether a user ever comes back — small friction points in signup, setup or the first key action can silently kill retention.
How to Learn This
- 1Screen-record yourself going through a cold signup flow for an app you've never used.
- 2Count every step between signup and the user's first 'aha moment'.
- 3Identify one step you'd cut or simplify, and why.
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