Phase 13 · Site Reliability Engineering Practices
TopicsOn-Call Practices
Part of the DevOps Roadmap.
Summary
The rotation and process for responding to production issues outside business hours — good on-call practices include clear escalation paths, reasonable rotation frequency, and protecting engineers from burnout.
How to Learn This
- 1Research a public on-call policy (several companies publish theirs) and note its structure.
- 2Learn why alert quality (Phase 11) directly determines on-call quality of life.
- 3Consider the trade-offs of different rotation lengths (weekly vs daily) for sustainability.
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