Usability Testing

Summary

Watching real users attempt tasks on a product (or prototype) to find where they get confused or stuck — one of the highest-signal, lowest-cost research methods available.

• 1Run a 5-user usability test on any app, even an unrelated one, to practice the method.
• 2Learn the 'think aloud' protocol for capturing a user's real-time reasoning.
• 3Focus on where users struggle, not just whether they 'succeeded'.